How fast should I reply to a new job enquiry?
As fast as you can, ideally within minutes. Customers often contact several businesses at once, and the first one to reply with something useful has the advantage. If you can't reply properly from the job, an instant acknowledgement that asks for the job details keeps the customer with you until you can.
Why speed wins
When someone needs a tradie, they usually want it sorted. The business that replies first and sounds organised often gets the job before the others call back.
An instant reply that helps
"Thanks for getting in touch. We're on a job right now. What do you need done, and what suburb are you in?" That reply keeps the customer engaged and gets you the details you need to quote.
Then a proper response
Follow up with a quote, a booking or a call as soon as you can. The instant reply buys time. It doesn't replace the real answer.
Make it automatic
Set the instant reply to go out on every new enquiry, whether it comes in by phone, text, website form or social message, so nothing slips through when you're busy.
Common questions
Is an automatic reply too impersonal?
Not if it's friendly and asks a useful question. It's better than silence.
What about enquiries after hours?
Acknowledge them straight away and tell them when you'll be back in touch.
Which channels should get instant replies?
All of them: missed calls, website forms, texts and social messages.
Can AI answer the questions too?
AI can answer common questions and collect job details, with anything unusual sent to you.